FAQs | Beauty Mark Co. | Your Skincare Questions Answered
FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us via the form below and we'll get in touch within 24 hours.
About Beauty Mark
Beauty Mark is a skincare-focused spa and clinical skincare studio in Portland, Maine, located at 250 Commercial Street. Founded in 2007 and female-owned, Beauty Mark offers professional facials, clinical facials, waxing, lash and brow services, and makeup services, alongside a curated online and in-store collection of prestige and clinical skincare brands.
Beauty Mark is at 250 Commercial Street, second floor, in Portland, Maine.
Both. Beauty Mark is a Portland, Maine spa offering in-person treatments and a skincare retailer that ships products across the continental United States. You can book a treatment, shop in person, or order online.
Booking and visiting
You can book online any time through the booking page, or call the studio at (207) 808-5999. New and returning clients both book through the same system.
Beauty Mark in Portland, Maine is open Monday through Saturday with varied hours, and closed on Sundays.
Monday: 10am to 5pm
Tuesday: 10am to 6pm
Wednesday: 10am to 5:30pm
Thursday: 10am to 7pm
Friday: 10am to 5pm
Saturday: 9am to 4pm
Sunday: Closed
To book an appointment, visit the online booking page or call (207) 808-5999.
Your esthetician begins by assessing your skin and discussing your goals, then customizes the treatment to your skin type and concerns. You will also receive home-care guidance, so results carry over between visits.
You can shop the retail collection in person without an appointment. Treatments require a booking so your esthetician can prepare for your skin and goals.
Beauty Mark requires 48 hours notice to cancel or reschedule appointments under two hours in length. Appointments two hours or longer require at least 72 hours notice, and side-by-side or grouped appointments may require additional notice beyond that. Appointments booked within the 48-hour window are considered confirmed. Cancellations with insufficient notice and no-shows are charged the full cost of the scheduled service. For full details, visit our Cancellation Policy page.
Treatments and pricing
Facial prices at Beauty Mark start at $150 for the Teen Facial. The signature Beauty Mark Facial starts at $205, the Brightening Facial is $290, the New Client Facial is $295, and the Biologique Recherche Facial is $305. Add-ons range from $35 to $180 depending on the treatment.
Yes. Beauty Mark treats sensitive and reactive skin and carries professional lines suited to it, addressing even the most sensitive skin types. Your esthetician tailors both the in-spa treatment and your home regimen to calm and support a compromised skin barrier, working with you to identify and address the root cause rather than just the symptoms.
Beauty Mark treats a range of concerns including sensitive skin, redness, acne, aging skin, pigmentation, and dryness. Treatments are customized rather than one-size-fits-all.
Standard facials at Beauty Mark focus on customized skin health, relaxation, and maintenance using advanced skin analysis and high-quality products. Clinical facials pair that same skin analysis approach with more intensive, results-oriented technology, including treatments like Medical Needling and chemical exfoliation, to address concerns like texture, tone, and skin renewal at a deeper level.
Yes. Beauty Mark does not follow skincare fads, and each treatment is customized to your skin type, condition, and goals.
facials
Our highly trained and experienced estheticians will help guide you in choosing both the facial treatment and home regimen that will best suit your skin type and lifestyle.
We recommend every 4 to 6 weeks to reach and maintain maximum results. Some advanced skincare treatments (such as microcurrent) may be more beneficial with weekly appointments.
Our facials are unisex. We will treat the condition of your skin, and tailor to achieve your personal skin goals.
waxing
Let the hair grow at least 1/4 inch before getting waxed.
Gently exfoliate before your appointment.
Talk with the esthetician about what products you are using (e.g., retinol, acids), and if you have any allergies, sensitivities, etc.
Gift cards
Yes. Beauty Mark gift cards can be used toward treatments and retail products. Please note gift cards are non-refundable and have no cash value certificates can be redeemed for services or retail but not exchanged for cash. If you would like to book an appointment, a credit card may be required to hold an appointment even when paying with a certificate, with standard cancellation/no-show policies still applying.
Gift Cards are for in-store use only. Gift cards cannot be combined with other promotions like packages or discounted certificate sales (e.g., holiday specials).
Shopping skincare online
Yes. Beauty Mark ships skincare across the continental United States, with complimentary shipping on orders over $99.
Beauty Mark carries prestige and clinical skincare and beauty brands including Environ, Biologique Recherche, Dermaviduals, MBR, Forlle’d, Kate Mcleod, La Fervance, ColoreScience, Nutrafol, Westman Atelier, Anfisa, Lanshin, Omad, Say Less, Hampton Sun, Good Weather Skin, Tweezerman, Commune, Rye and Vitruvi.
Orders over $99 ship free within the continental United States.
Beauty Mark ships skincare orders with complimentary shipping on all orders over $99 within the continental United States. For questions about returns or exchanges on a product order, please visit our Shipping and Returns Policy page or contact the team at (207) 808-5999.
You can reach the Beauty Mark team through the contact form or by calling (207) 808-5999, and the team responds within 24 hours.