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Policies

SPA ETIQUETTE
​Beauty Mark Co. provides a tranquil environment for both women and men. Sit and unwind in our comfortable lounge before and after your services. We ask that you please leave any cellular phones at home, so that all clients can fully relax and enjoy their time here. If you ever feel you would be more comfortable or better served by another staff member – or if you’d just like to get a fresh point of view – please let us know. Our staff functions as a team and would be happy to accommodate you.

CANCELLATIONS
We understand that scheduling conflicts sometimes happen, but due to the nature of our services we kindly request a 24-hour cancellation notice on single treatments and 48-hour cancellation notice for multiple treatments booked. Please call (207) 808-5999 to do so. Appointments made within the 24-hour window are considered confirmed. No-shows will be charged the full treatment price.

WEDDING CANCELLATION POLICY
Cancellations must be made 7 days prior to your reserved date or you will be responsible for the full amount of services scheduled. A 18% gratuity will be added to parties 3 or more.


RETURN POLICY
Store credit will be issued for all products unopened or unused that are returned within 7 days in resalable condition. Unfortunately, we cannot accept returns on products, skincare, fragrance and apparel that have been opened or used. Sale items are not returnable.

APPOINTMENTS
To schedule treatments, please call (207) 808-5999 or send a request to schedule an appointment to info@beautymarkspa.com. One of our Spa Coordinators will get back to you. A credit card number and phone number are required when making your appointment. No appointments may be canceled by email.

PUNCTUALITY
To ensure enjoyment of a relaxing spa experience, please plan to arrive at ​Beauty Mark Co. at least 15 minutes before your first service is scheduled. This will allow time to update your Client Profile and relax with a glass of cucumber water or tea before your treatments begin. If you arrive late, every attempt will be made to accommodate you, but you may not be able to enjoy your full service time.

GIFT CARDS
We are happy to redeem ​Beauty Mark Co. gift cards for any of our products or services. For services, please call ahead to schedule an appointment. Gift cards are not redeemable for cash or refunds, and lost or stolen gift cards are non-refundable. Prices are subject to change without notice.

PAYMENTS
​Beauty Mark Co. accepts cash, checks, Visa, Mastercard, Discover and American Express.

FOR YOUR PROTECTION
We cannot be responsible for lost or damaged personal articles, including clothing or accessories. Please keep all valuables with you during your appointment. On spa days, please leave your jewelry at home.

PRICES
All prices are subject to change without notice.

HOME CARE PRODUCTS
At ​Beauty Mark Co., you can extend the benefits of your spa experience by using our extensive line of at-home skincare products. Your esthetician will advise you on the appropriate products for your skin type and/or condition to help you continue to look and feel your best.

GRATUITIES
Gratuities are not included in any treatment prices. We feel that the decision to extend a gratuity should be a result of the client experience and left to the discretion of the client.

SCHEDULING
Our friendly and knowledgeable Spa Coordinators will help you to make the most of your visit by recommending and scheduling the perfect spa experience for you. We recommend that you schedule your next service prior to leaving ​Beauty Mark Co.

CHILDREN
​Beauty Mark Co. cannot accommodate children under the age of 13, except when accompanied by a parent or guardian.

PARKING
There are several designated and marked Beauty Mark spaces in front of our building. These are first come first serve. Try to arrive a little early before your appointment to secure street or lot parking if our spaces are occupied.


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